Jean-Jacques Jouanna

Jean-Jacques Jouanna

Managing Director – London, UK


Jean-Jacques has 24 years experience out of which 15 years in the Energy market, with global positions in both Consulting (12 years in Accenture) and the Industry (11 years in Shell). Prior to joining Novazure as Managing Partner, he was the Global CIO for Customer Service, Digital ecommerce & Sales – B2B at Shell for 5 years until 2015, where he led the entire digitalization of Shell e-commerce, Customer Services Centers, and Sales operations, with about 5000 users and a $50m budget/year. Most recently, he served as Shell IT Lead for the $70bn BG Group Integration until deciding to leave Shell in April 2017. Jean-Jacques is also a business Angel in CleanTech industry and a Non Exec Director of a few companies in the clean tech industry.

Experience:
  • As Shell IT Lead for BG Group Integration (2016-2017) following BG $70b acquisition in Feb 2016, Jean-Jacques led a best in class programme (400+ people) to integrate all IT BG people, operations, and 1000+ applications within 9 months, exceeding target synergies.
  • As Global CIO for Customer Service, Digital e-commerce & Sales – B2B (2010-15), he led the customer centric digitalisation of Shell e-commerce platform, moving all Customer Service Centres to digital and cloud solutions (15 CSC, 1.700 agents), and all 2500 Sales agents to Salesforce & mobile enablement.
  • As Global CIO for Shell´s Lubricants Supply Chain, he Implement new plants capability,  new planning systems and rationalised supply Chain systems to over 50 plans, delivering $25m/year enhanced value.
  • In Accenture, his career covered Strategy definition, Change management, product design and deployment, in various roles across Energy, Telecom & Media, and Government. His last role (2001-06) was to lead a project with 200 people to deploy a  New European Business Model and integrated SAP in Air Liquide.
Credentials: Shell, Air Liquide